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FAQ(Keio Mail)
FAQ (Frequently Asked Questions)
A. Questions about Keio Mail
- What is Keio Mail?
- Who can use Keio Mail?
- Can I use Keio Mail after graduating?
- I want to use Keio Mail. What should I do?
- I don't need Keio Mail.
- Can I use my current email address for Keio Mail as well?
- Are there any fees charged for using Keio Mail?
B. Questions about login and passwords
- I can't log in.
- Can I log in with my Student ID number?
- I forgot my email address (Keio ID).
- I forgot my password.
- How can I change my password?
- My password was stolen (or was obtained by someone).
- I can't change my password.
- What is the maximum length of the password and what kind of characters can I use?
- Where is the login page for Keio Mail?
- Can I use Keio Mail while I'm away from the university, such as at home?
- What is the "user ID" for Keio Mail? Where can I get one?
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I want to change my email address (Keio ID) for Keio Mail.
I entered some wrong characters when I registered my Keio ID. Can I change the ID? - As far as I can remember, I didn't register a password for Keio Mail.
- Where did the mobile login window go?
C. Questions about the system environment and functions
- What are the specifications for Keio Mail?
- How large is the storage capacity of the email spool?
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Can I use POP3 protocol with Keio Mail?
I want to retrieve messages with my email client and store them on my PC instead of using Keio Mail as a Web mail system. - Can I use IMAP protocol with Keio Mail?
- I don't know how to use Keio Mail with POP3 and IMAP4 protocols.
- Can I access Keio Mail from a mobile device such as a mobile phone?
- How do I use Web mail?
- Can I forward messages to other email addresses?
- What is the "POP3 email function"?
- Can I set up and change email forwarding service also after removed member?
- When I obtain an individual email address and use Gmail, can I integrate it with my Keio mail account?
- Can I continue to use the service after leaving Keio by graduation, completion, or resignation?
- Can I use the service with a smart phone?
- Where will my email data be stored?
- Can I use it outside Japan?
- You have lost a terminal using Google Workspace(formerly G Suite) (PC, cell phone, smart phone, etc.). What should you do?
- When using the email address, can I use an alias (an expanded address)?
D. Concerning the Google Workspace for Education(formerly G Suite for Education)
- What is the "Google Workspace for Education(formerly G Suite for Education)"?
- What is the individual capacity that can be used with the new system?
- Will advertisements be displayed? And will email and other data be used for the purpose of marketing etc.?
- If Keio University ever breaks off its contract with Google Workspace(formerly G Suite), to whom will ownership of the data in the server revert?
- Will I be able to use other Google Workspace(formerly G Suite) besides email (calendar, chat, etc.)?
- Can I use the site?
- Try to use the smartphone application, but I can not set it by error.
E. Questions about usage
Please refer to "FAQ for Google Workspace for Education(formerly G Suite for Education)" .
F. About the Keio Apps ID
- What is a Keio Apps ID? What can I do with this ID?
- Will I be unable to use Drive, Group, and Calendar functions without validating them with a Keio Apps ID?
- Can I register and use a Keio Apps ID for the Google Account of my Smartphone (Android)?
G. About errors and failures
H. Questions about submitting inquiries
- I have a question. Who do I contact?
- Where is the Help Desk (contact office) located?
- When is the Help Desk (contact office) open?
- I'm now studying abroad and cannot visit the Help Desk.
Last-Modified: May 17, 2021
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