FAQ (password-related)

• What I can do when I forget the password necessary for logging in on a PC at an KIC?
• How can I change the password used for login to a PC at an KIC?
• Cannot log into the PC

What I can do when I forget the password necessary for logging in on a PC at an KIC?

If you forgot the PC password used at KICs

Visit Mita KIC with your ID. A student should bring the student ID card and a faculty member should bring a driving license, health insurance card or passport. It must be done in person and not by deputy.
Note: You can also find your user ID when you forget your ITC account information at the place.

If you forget the password for keio.jp (Single Sign-On System)

Visit Mita KIC with your ID. A student should bring the student ID card and a faculty member should bring a driving license, health insurance card or passport. It must be done in person and not by deputy.
Note: You can also find your Keio ID at Mita KIC.

How can I change the password used for login to a PC at an KIC?

• Changing Your ITC Account Password

Cannot log into the PC

Intended characters may not be entered when the Caps Lock key is enabled and the Num Lock keys is disabled.
Because the settings for those keys are stored in the PC even after logging off, a user may not be able to correctly enter the password when a person who previously used the PC changed the settings. This sort of problem frequently occurs particularly with laptops.

Notes on this problem and how to deal with it are posted near the laptop PCs at Mita KIC.

• When using a desktop PC

  • Numbers cannot be entered with the numeric key pad when the Num Lock key is turned off.
  • Letters of the alphabet are capitalized when the Caps Lock key is turned on (the same as entering keys while holding down the Shift key).

• When using a laptop PC

  • If the Num Lock key is turned on, keys corresponding to the numeric keys (u, i, o, j, k, l, and m) are replaced with numbers (0, 1, 2, 3, 4, 5 and 6 respectively).
  • Letters of the alphabet are capitalized when the Caps Lock key is turned on (the same as entering keys while holding down the Shift key).