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Webex FAQ

FAQ (Frequently Asked Questions)

  1. I can’t hear the audio, and there is no image in the camera.
  2. I registered a scheduled meeting, but can I use it outside of the scheduled time?
  3. Differences from other systems such as Skype or Google hangout
  4. Will I be unable to use video-recording data as soon as I can no longer use keio.jp after I graduate, finish, or resign etc.?
  5. How should I change the language?
  6. In addition to “Meeting Center”, there are the functions: “Event Center”, “Support Center”, and “Training Center”, but can I use them?

(Q1) I can’t hear the audio, and there is no image in the camera.

First check the following points.

  • Is the camera or audio device normally recognized?
  • Is the volume setting on a PC or Smart phone mute?
  • Has the host turned on the audio conference?

(Q2) I registered a scheduled meeting, but can I use it outside of the scheduled time?

It can be used even after the registered scheduled meeting time, but its operation cannot be assured, so we recommend that the schedule be registered allowing some leeway.

(Q3) Differences from other systems such as Skype or Google hangout

Webex provides the following benefits.

  • Participants can attend a conference even without an account.
  • In addition to audio and video, users can share documents.

(Q4) Will I be unable to use video-recording data as soon as I can no longer use keio.jp after I graduate, finish, or resign etc.?

If you can no longer log in with keio.jp, you cannot see video-recording data. (Even a person who can use only Keio e-mail forwarding service cannot view it.)

(Q5) How should I change the language?

  1. After login, select [Meeting Center] → [Setting] → [Basic settings] → [General].
  2. Click [Save] after selecting the language you wish to change to.
  3. Click [OK].

(Q6) In addition to “Meeting Center”, there are the functions: “Event Center”, “Support Center”, and “Training Center”, but can I use them?

Only faculty members can use them. (Students cannot)
But, Keio University signed this contract primarily in order to use “Meeting Center”, with “Event Center”, “Support Center”, and “Training Center” being incidental functions, so the ITC does not support these functions.
To use, refer to the following manual provided by the maker (external links).

(Reference)

Last-Modified: June 14, 2019

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