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Inquiries to the Mita ITC

Please check the following matters when submitting an inquiry to the Mita ITC.
Please understand that we cannot answer any inquiries concerning matters other than services provided by the Mita ITC.

For keio.jp, see 「keio.jp User's Manual-Contact」.
For lost property, refer to「FAQ (Japanese article)」.

Inquiries to the Office Counter


Place Graduate school building basement(map
Reception time 8:45-17:00 / 17:00-18:15(at the temporary counter)
※During a university holiday period, 8:45 to 17:00
Closed on Saturdays, Sundays and holidays.
  • When submitting an inquiry to Mita ITC, it will be necessary to authenticate your identity, so please bring an identification document.

Identification document Student Student card
Faculty members

Please present one of the following.

・ID card issued by Keio University
・Keio University Health Insurance Card
・An identification document with a photograph of your face issued by a public body

Inquiring by telephone or FAX

  • In the case of an inquiry that requires that your identity be authenticated (for password change, etc. ), we cannot accept a telephone inquiry.

Reception time 8:45-17:00 / 17:00-18:15
※During university holiday period, 8:45 to 17:00
Local telephone number 22332
Outside telephone number/FAX

Closed on Saturdays, Sundays and holidays.

Inquiring by email


email address

Necessary information
  • Your name, affiliation and contact information
    Example: Keio Taro, Faculty of Letters, xxxx@xxxx.xx.xx
  • Subject of inquiry
    ※Limited to services that the Mita ITC provides.

▼ Case of PC-related inquiry
   Please give the following information in order to ensure prompt resolution.

  • OS of the PC
    Example: Windows 7 Professional / Windows 10 Pro etc/
  • Model of the PC
    Example: NEC xxxx / Fujitsu xxxx etc.
  • Application name
    Example: Word / Becky! Etc. (version information also required)
  • Description of trouble
    Example: Details of when it occurred, where it occurred, type of operation, error message, etc.

※According to the contents of the question and the time it may take some time to answer.

Inquiry corner used

In the users inquiry corner in the basement of the Graduate School Building, student consultants on computer use receive and answer inquiries about the PCs installed on the Mita Campus and about the Mita Campus network. Please do not hesitate to contact them.

Last-Modified: June 16, 2017

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